FAQ

We strive to provide the best service in our industry and stand behind every item we sell. We hope you enjoy visiting our store and are pleased with every purchase you make.

PAYMENT & SHIPPING

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT PAYMENT BY CREDIT CARD OR PAYPAL.

DO YOU SHIP INTERNATIONALLY?

YES, WE SHIP INTERNATIONALLY!

DO YOU SHIP TO APO OR FPO ADDRESSES?

YES, WE SHIP TO APO AND FPO ADDRESSES.

HOW WILL THIS BE SHIPPED?

WE SHIP VIA THE USPS AIR MAIL. OUR RATES ARE BASED ON YOUR LOCATION AND THE WEIGHT OF YOUR PACKAGE. THE DISCOUNTED SHIPPING WILL BE APPLIED AT CHECKOUT.

TO CALCULATE THE COST OF SHIPPING FOR YOUR ORDER, PUT IN YOUR ADDRESS DURING CHECKOUT AND CLICK CONTINUE.

SHIPPING SPEED?

ONE BUSINESS DAY SHIPPING AND HANDLING TIME.

CUSTOM ORDERS MAY TAKE UP TO 2- 3 BUSINESS DAYS.
USPS: USA SHIPPING SPEEDS
FIRST CLASS : 3-5 BUSINESS DAYS
PRIORITY MAIL :1-3 BUSINESS DAYS
EXPRESS MAIL: 1-2 BUSINESS DAYS

HOW DO I EXCHANGE AN ITEM I PURCHASED?

UNWORN/UNWASHED ITEMS CAN BE EXCHANGED WITHIN 30 DAYS OF DELIVERY. PLEASE ENSURE THE HANG TAG IS ON AND CONTACT US TO ARRANGE THE EXCHANGE AT SUPPORT@vizorus.NET

PLEASE NOTE THAT CUSTOM ITEMS (FAMILY NAME/YEAR/ADDITIONAL LOGO’S OR SOMETHING WE HAVE DESIGNED FOR YOU) IS CONSIDERED FINAL SALE DUE TO THE PERSONALIZED NATURE OF THE PRODUCT. ALL STOCK DESIGNS ARE EXCHANGEABLE AT THE CUSTOMER’S EXPENSE.

ORDERING

HOW CAN I MAKE A CHANGE TO MY ORDER?

IF YOU MADE A MISTAKE ON YOUR ORDER OR WOULD JUST LIKE TO CHANGE SOMETHING, PLEASE EMAIL US AT SUPPORT@vizorus.NET AND LET US KNOW. IF YOUR ORDER HAS NOT BEEN SHIPPED OUT YET, WE SHOULD BE ABLE TO MAKE THE CHANGE FOR YOU. PLEASE INCLUDE THE NAME, EMAIL, ADDRESS USED TO PLACE THE ORDER AND WHAT YOU WOULD LIKE DONE. PLEASE NOTE THAT WE ENDEAVOR TO SHIP ALL ITEMS THE NEXT BUSINESS DAY ,SO PLEASE REVIEW YOUR ORDER WHEN YOU SUBMIT SO WE CAN SEND YOU EXACTLY WHAT YOU WANT!

DO YOU EVER RUN OUT OF STOCK?

WE KEEP ALL COLOR’S/SIZES/STYLE IN STOCK – IN THE EVENT WE RUN OUT WE HAVE IT THE NEXT DAY. IF YOU ORDER MULTIPLE ITEMS YOUR ORDER WILL SHIP ALL TOGETHER, BUT IT’S VERY RARE THAT ITEMS CAN NOT SHIP WITHIN 1 BUSINESS DAY.PLEASE NOTE THAT CUSTOM ORDER’S MAY TAKE 2 – 3 BUSINESS DAY(S) TO SHIP OUT.

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